FAQs
Do you offer free shipping?
Yes, we do. Every order includes free delivery, with no minimum spend or extra conditions. We keep things simple so your experience stays easy from start to finish.
What is Maison Vyne?
Discover refined modern fashion designed to elevate everyday style with timeless pieces, thoughtful details, and effortless confidence.
Can I update or cancel my order?
If your order has not been dispatched yet, we may still be able to make changes or cancel it. Please contact us as soon as possible after placing your order, and we will do everything we can to assist.
How long does delivery take?
Orders are processed within 1–2 business days, and delivery typically takes 3–7 business days. In most cases, your order will arrive within 4–9 business days. Once shipped, you will receive a tracking link to follow your parcel.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, Shop Pay, UnionPay, and Visa. All payments are securely processed using SSL encryption.
What is your return policy?
If you would like to return an item, you have 60 days from the delivery date to request a return. Simply email info@maisonvyne.com, and we will guide you through the process.
Do you ship internationally?
At the moment, we deliver within the United Kingdom only. This allows us to maintain a high standard of service and reliability for our customers.
Is my personal and payment information safe?
Yes, your security is very important to us. We use secure systems to protect your information, and sensitive payment details are never stored on our servers.
How long do refunds take?
After we receive and inspect your return, your refund is processed within 7 business days. Depending on your bank or payment provider, it may take a little longer to appear in your account.
Do you accept exchanges?
We do offer exchanges. If you would like a different size or style, just contact us at info@maisonvyne.com and we will help you arrange it.
What should I do if my order hasn’t arrived?
First, check your tracking link for the latest updates. If your order has not arrived after 7 business days from dispatch, please email info@maisonvyne.com and we will look into it for you.
Still need help?
Our team is always here to support you. Send us a message at info@maisonvyne.com, and we will be happy to assist.