Refund policy
We want you to feel completely at ease when shopping with Maison Vyne. If something doesn’t feel quite right, we’re here to help make it right with a simple and transparent return process.
Return window
You have 60 days from the date your order is delivered to request a return.
Condition of items
To be eligible for a return, items must be:
- Unused and unworn
- In their original condition
- Returned with all original packaging
How to start a return
To begin, please email info@maisonvyne.com and include your order number. Our team will guide you through the next steps.
Return shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return arrives safely.
Exchanges
If you would prefer a different size or style, exchanges are available upon request. Simply mention this in your email and we will assist you.
Refunds
Once your return has been received and inspected, your refund will be processed within 7 business days.
Please note that your bank or payment provider may take additional time to complete the transaction.
Fees
We do not charge any restocking fees.
If you have any questions or need assistance at any point, feel free to contact us at info@maisonvyne.com. We’re always happy to help.
