Payment Methods
Thank you for shopping at MaisonVyne! We want to ensure a seamless and secure shopping experience for all our customers. Please take a moment to review our payment policy for important information about the payment methods we accept and how we handle transactions.
1. Accepted Payment Methods
We accept the following payment methods for your convenience:
Visa
Mastercard
American Express
Apple Pay
Maestro
Google Pay
All payments are securely processed via our trusted payment processors. You can rest assured that your payment information is kept safe during your transaction.
2. Payment Process
Order Confirmation: Once you complete your order, your payment will be processed, and you will receive an order confirmation email. This email will contain a summary of your order and payment details.
Order Cutoff Time: Please note that the order cutoff time is 10:00 PM (UTC+10:00) Australian Eastern Standard Time. Orders placed after this time will be processed on the next business day.
Billing Address: For security reasons, the billing address you enter during checkout must match the one on file with your payment provider (e.g., your bank or PayPal account). If the billing address does not match, the payment may be declined.
3. Payment Security
We take your privacy and security seriously. Our website uses SSL encryption to ensure your payment information is transmitted securely. All payment details are handled directly by trusted third-party payment processors, ensuring that your personal and financial information remains protected.
4. Currency
All prices on MaisonVyne are listed in Australian Dollars (AUD). Any applicable taxes, duties, or shipping fees (where applicable) will be added to your order total at checkout.
5. Taxes
Sales Tax: Applicable sales tax will be automatically calculated and applied at checkout based on the province or territory in Australia to which your order is being shipped.
Tax Exemptions: If you are eligible for tax exemption or have special tax considerations, please contact our customer service team at info@maisonvyne.com for assistance.
6. Order Cancellation
If you wish to cancel or modify your order, please contact us as soon as possible. Orders can only be canceled or changed before they are processed and shipped. Once an order has been shipped, it cannot be canceled, but you may initiate a return after receiving your item. Please refer to our Return and Refund Policy for further details.
7. Refunds
Refunds will be processed to the original payment method used at the time of purchase. Once your return is received and processed (within 7 business days), your refund will be issued. Please note that shipping fees are non-refundable.
8. Payment Disputes
If you notice any discrepancies in your payment or if you believe there was an error with your transaction, please contact us at info@maisonvyne.com. We will investigate and resolve any issues promptly.
9. Contact Us
If you have any questions or concerns about our payment process, or if you encounter any issues during checkout, please feel free to reach out to us:
Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM
Email: info@maisonvyne.com
Phone Number: +61290995837
Contact Form: Click Here
Business Information
MaisonVyne is owned and operated by Lucrativo B.V., a company registered in The Netherlands.
Company Number: 94325995
VAT Number: NL866735161B01