Shipping policy
Shipping range
- Countries: We currently ship within Australia
Shipping costs
Order processing time
- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
- Last Order Time: 10:00 PM (UTC+10:00) Australian Eastern Standard Time
- Weekend Orders: Orders placed on weekends are processed the next business day.
Transit time
- Estimated Delivery Time: 6-10 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
- Total Delivery Time: It will take a total of 7-13 business days to receive your order.
Shipping proces
- Courier Services: We ship via Australia Post.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Tracking instructions
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal.
- Questions: Our support team is ready to assist with any questions about tracking your order.
Missing item procedure
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@maisonvyne.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Contact information
Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM
Email: info@maisonvyne.com
Phone Number: +61290995837
Contact Form: Click Here
Business Information
MaisonVyne is owned and operated by Lucrativo B.V., a company registered in The Netherlands.
Company Number: 94325995
VAT Number: NL866735161B01